Shipping & Returns Policy

Shipping Policy

Where We Ship
We currently ship to:

• United Kingdom (England, Scotland, Wales and Northern Ireland)
• Isle of Man
• Channel Islands (Jersey and Guernsey)
• European Union (with some product restrictions, see below)

Delivery

Shipping times vary depending on your chosen delivery method and location. Once your order has been dispatched, you will receive confirmation and tracking details where available.

 

We work with a mix of trusted couriers — Royal Mail, DPD and Yodel — and select whichever offers the best availability and speed for your order. You'll receive tracking information as soon as your order is dispatched.

Product Restrictions
Because of shipping regulations, some products can’t be sent to certain destinations:

• Candles and diffusers cannot be shipped to any EU country.
• Skincare cannot be shipped to Greece or Spain.

Lykke & Lumen is not responsible for delays caused by courier services, customs processes, or circumstances beyond our control.

Processing Times

Orders are typically processed within 2–3 working days (Monday–Friday, excluding public holidays).

During busy periods or product launches, processing times may be slightly extended. We appreciate your patience.

Seasonal Closures

As a small, independent business, Lykke & Lumen pauses operations during select holiday periods each year to allow for rest and renewal.

Any upcoming closure dates will be clearly communicated on our website in advance. Orders placed during these periods will be processed when we reopen.

We appreciate your understanding and support of mindful business practices.

Incorrect Addresses

Please ensure your shipping details are accurate at checkout. We cannot be held responsible for orders sent to incorrectly entered addresses.

Sustainable Packaging

Where possible, we use recyclable, reusable, or responsibly sourced packaging materials.

We aim to minimise excess packaging while ensuring your products arrive safely and beautifully.

For our skincare collection, we have consciously chosen not to use outer cartons. By removing unnecessary secondary packaging, we reduce waste while maintaining product integrity.

As a growing independent business, we are continuously working to improve our environmental impact in thoughtful, considered ways.

Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and send it back to us. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at connect@lykkeandlumen.com. 

£5.00 flat rate return shipping

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at connect@lykkeandlumen.com. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at connect@lykkeandlumen.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

€10.00 flat rate return shipping